Helpline 1-800-Children (244-5373)

Getting Help Is Easy with the Parent Helpline at 1-800-CHILDREN

Whether you’re a new parent overwhelmed by the demands of caring for an infant or a veteran parent whose teenaged child is out of control, asking for help is never easy. Too often parents are isolated and without much support. They confront the toughest and most important job in the world with the sense that they have to go it alone. But no one needs to go it alone.


The Parent Helpline can help you find programs and services in your community that can help. The Parent Helpline at 1-800-CHILDREN is an information and referral line that can help direct you to the services you need. It is free, confidential, and multi-lingual.  This is NOT the NYS Child Abuse Hotline. If you would like to report suspected child abuse, please call 1-800-342-3720. If you are in a crisis situation or are having a life-threatening emergency, please call 911. If you need assistance locating services such as parenting skills classes, domestic violence services, or child care, we can help.


Trained staff is available to assist you Monday through Friday from 9 a.m. until 4 p.m.  If you call outside of those hours, you can leave a message and our support person will return your call the next business day.


If you live outside of New York, you can find your state’s Prevent Child Abuse chapter by calling 1-800-CHILDREN or at Prevent Child Abuse America.


How We Help


Louisa called 1-800-CHILDREN weeping and convinced that she had to give her three-year-old son Lincoln up for adoption. “I don’t want to,” she sobbed. “But I can’t provide for him.” We told her about an alternative and connected her to a community program that could care for Lincoln temporarily while she got the help she needed to start putting their lives back on track.


Susan called our Helpline distraught and desperate for answers. She learned her 11-year-old daughter Emily was being sexually abused by a family friend. Stunned and panic-stricken, Susan didn’t know what to do to get help for Emily. We suggested several options and resources, including places where Emily could receive treatment and mental health services. We also referred Susan to her district attorney who made an arrest the following day.


Our Parent Helpline is uniquely positioned to help parents like Louisa and Susan. With an extensive database of programs and resources, we help families explore their options and connect them to sources of help. This assures that parents who have taken that critical first step toward help are heading down a path that leads to a solution.


Parent Helpline Fast Facts

Founded: 1986
Service Provided: Information & Referral
Who Calls:

  • Parents: 50%
  • Professionals: 33%
  • Others: 17%

Most Common Information and Referrals Provided:

  • Parenting education programs
  • Preventive services
  • Services for disengaged youth
  • Information about navigating the child protective system*
  • Information about custody and other legal issues*

*This is not a legal service. We are not licensed to provide legal advice or services.